Phoney/Baloney
Dharma: [answering Greg's cell phone] The cellular customer you have called has traveled outside the service area. Please hang up and return to a simpler way of life.
—Dharma and Greg, "Yoga and Boo-Boo" (10/29/97)
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Thursday morning I was heading into a school and, because I was juggling three or four different items, I dropped my cell phone. It landed in the street, bouncing once and settling next to my foot. I picked it up, gave it the once-over, and marvelled at its resiliency, then shoved in in my pocket and continued on my way into the building.
A couple of hours later I needed to use it, so I flipped it open and started to dial. That's when I realized something wasn't quite right. There was a huge crack in the inside display, the one I hadn't checked earlier when I was standing in the middle of Linden Avenue. Along, and to either side of the crack, was a huge sideways V-shaped area of blackness. So the phone worked, as long as I didn't need to deal with text messages or calling anyone in my directory. ("Uh...I think my mother is the fourth M...")
Next day I went to the Verizon store in White Marsh. At this store you have to sign yourself into the store at a computer terminal kiosk with your phone number, your name and a choose-from-the-menu description of your problem. Your name then goes into a queue that appears on a big flatscreen monitor hanging from the ceiling. You are then free to "browse through the store at your leisure" until your name is called. Fortunately I was at the top of the queue very quickly, since there isn't that much to look at.
At the tech counter: "Hi. I dropped my phone and broke the screen. However, as I understand it, I'm insured against exactly this sort of stupidity."
He looks at the screen and taps some information into his computer. "Yeah, you're insured. There's a fifty-dollar deductible—"
Aw, crap.
"—but we're going to waive it because we don't have a replacement phone in stock."
WooHoo!
"So we can send one to your home by FedEx. Then you bring it in and we'll activate it and transfer your phone book. Meantime, hang onto this phone, at least it's working for now. Unless you want a different phone...?"
"Are you kidding? Clearly I'm not responsible enough to handle this phone." I hate going to White Marsh, even if it's just The Avenue, but I'm not going to buy a phone that has all kinds of crap that I'm not going to use just to avoid the return trip.
Now, two other things happened on Friday (besides the trip to the Verizon store) that may actually contribute to this story having a payoff. I was scheduled to come to the office that morning, and one of the first things I mention to my boss is the broken phone and the fact that it might become wonky before I get the new phone. The other thing is that, on Friday, we have to turn in our schedules for the next week. As it happens, my boss and I both turned in our schedules to the same person at the same time. I also gave him a copy of my schedule, since I know he's going to ask for it anyway.
Flash-forward to last night. I have my phone and I bring it to the store for activation and data transfer. All goes smoothly, although the store was MUCH busier than it had been the other night, so it took awhile. The other thing is that I now have an activated phone with a very low battery (I got my original battery back and hadn't charged the phone since I'd broken it). I go home and plug it into the charger, and pretty much forget about it.
Which means that I didn't have it with me today. Now, my schedule for today involved a lot of travel about the city. First I had to go to Edgewood Elementary, which is about at the extreme western end of North Avenue. Remember, I live in Parkville, now, so it took me nearly an hour to get down there. I do my bit and then drive along North Avenue to my next destination, where I only have to spend about fifteen minutes. My third stop is at a school that is no longer in my area, but I have to help clean up a few loose ends for them. Plus, I go out to lunch with the Social Worker and the Speech Therapist. I really like them both, so I pick up the check. (Plus, I've been getting paychecks and they haven't, yet.) My next and penultimate stop is at another school new to me, where I chitchat with some members of the team and offer up some technical assistance. At this point I have a couple of questions for my boss, so I give him a call.
In short, he's kind of snotty. "Have you looked at your email today?"
"No, I've been on the road all day."
"Did you look at it late yesterday?"
"I looked through it quickly but didn't read deeply. I saw the email where you wanted me to call [thus and such school] and find out what their schedule is, then the next email that shows you already asked them for their schedule, which kind of removed the need for me to deal with it." He does this sort of thing to me, a LOT, assigning me a task and then just doing it himself ten minutes later.
"Where have you been today? I tried calling your phone—"
"I told you, it's broken."
"—and have you looked at your email?"
I opt not to go for the wiseass answer. "No, I haven't."
"So where have you been all day?"
This part kind of pissed me off. He has my schedule, I haven't deviated from it except to ADD stops to help people out. I resent the suggestion that I'm slacking off just because he doesn't know my exact longitude and latitude at a given moment. So I gave him my day in excruciating detail, including that I took a couple of people to the Paper Moon Diner and that I paid the check, and that I still had one more stop to go. Yak yak yak, chat chat chat and I hang up the phone.
At this point I start looking for my keys. They're nowhere to be found. At least a half-hour later, we discover that a teacher passing through the room had inadvertently scooped them up and left the room with them. I zoom to my last destination, hoping that people are still in the building. Fortunately, they are. I sit with them and discuss their upcoming meetings and schedule, and in the meantime I finally take the time to look at my email. One of the emails is from my boss, from earlier in the day:
[Area Boss] and I did not receive your schedule for this week. Please email it to us with the changes that I emailed you about. Thank you. Make sure that we get your schedule every Friday.
Dammit, now I'm irritated. I handed in two copies of my schedule, they're both lost and it's somehow my fault. I email back:
I handed my schedule to both you and [the secretary] around midday Friday. What happens to it after that is a mystery to me.
He emails back: Email it to me again.
Now, I don't EVER email my schedule; I simply print out a calendar page from Outlook and turn that in. So why he keeps telling me to email my schedule is beyond me. Why he assumes I'm dicking around when I'm running around like a maniac helping people with this new computer system is a mystery. And why he assumes that when I don't have my phone, I'm somehow off the leash is just plain insulting. And he better cut it out, because I haven't had much vacation this year and my patience is short.
And I'll tell you what: When I hand people paperwork that they need to deal with and they claim they didn't get it, my solution is to make them sign for it. So guess what's going to happen when I turn in my schedule this Friday?

